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FAQ’s

I purchased a license. Where is the download link?

As soon as your transaction is processed, you will automatically receive an email (to the address you provided) containing a download link. If you did not receive the email, please check your ‘Junk’ or ‘Spam’ folder. Additionally, you can also retrieve the download from your account.

Most people receive our email within a few minutes. If you have not received a message with a download link within 5 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.

To make sure you receive our emails in the future, add sales@kontactrecords.com to your address book.

What does a music license purchase include?

Each music license purchase includes a license agreement, the beat in mp3 format, wav format and the trackout stems (used by audio engineers for mixing).

What methods of payment do you accept?

We accept Paypal, Stripe, Square and Credit Cards through these payment gateways.

Are there bulk discounts available?

On occasions we offer bulk discounts for music licenses. Such as buy 2 music licenses and get the 3rd free.

Can I exchange a music license or get a refund?

There is a strict NO REFUND policy on digitally delivered products, see terms and conditions. All sales on digital down-loadable goods are final and we cannot offer a refund for something we cannot take back. In rare cases of duplicate purchases, or other rare circumstances, we will match what you paid with an item of equal or similar value. By making a purchase you have agreed to these terms and conditions. It is therefore also not possible to exchange orders. Please be sure to order the correct items!

What is the difference between a non-exclusive license and exclusive license?

Non-exclusive rights (leasing rights) have restrictions in number of allowed sales units, earnings, etc. and can be sold to multiple artists at the same time.

Exclusive rights is the only license type, allowing unlimited use on any medium without a license expiration limit. Once an exclusive license has been sold, the beat will become unavailable for any type of licensing.

Can I upgrade my music license in the future?

Yes of course! If you out grow your current license you can always upgrade licenses. However, you would not be able to upgrade to an exclusive license if it has already been purchased.

Can I still use a beat that I have licensed after someone purchases an exclusive license for it?

Yes. As long as you stay within the concerned license terms, you are allowed to use your license even if exclusive rights are no longer available. The sale of exclusive rights does not affect any previously sold licenses.

When purchasing an exclusive license, what happens to the non-exclusives licenses that have been previously purchased?

Owners of non-exclusive licenses can only use the license up to it’s limits.

I still have a question, where can I get an answer?

If you need further information, email support@kontactrecords.com or use our Contact Form.